In these very different times, which affected us all in different ways and shapes, increasingly greater challenges arise concerning the operations management, challenges that, previously, used to be discussed on a much superficial level.
The main challenge that we see arising as a result of this period of stress and anxiety is famously called burnout. This phenomenon, which used to be a “bogeyman” in conversations at companies, must now be seen as a problem with disastrous consequences for the company’s culture and dynamics, as well as for the productivity of employees. It is even a public health problem, which today must be tackled incisively through management and wellness programs.
Companies must look at their employees as human beings, whose physical aspects are affected by mental issues, whose trigger comes not only from the work process, but also from the family structures. Companies have this social responsibility regarding the development of assistance program for keeping them at the top of their game.
How can you help? Here are some tips:
- Talk to employees and when they respond, really listen to what they have to say.
- Check with employees regularly to talk about their workload, their stress levels and what kind of help they need.
- Be fair.
- Recognize the effort.
- Empower employees when they feel they have nothing to say in business or at work.
- Focus on strengths. When employees do what they love, that is reflected in the work they do.
Managers and leaders are not the only resource an employer can use to mitigate employee stress. Developing a corporate wellness program can also play an important role and help the team reduce attrition.
- Encourage breaks. Taking regular breaks from an ongoing task helps employees solve problems, encourages creativity, and can reduce the stress and anxiety that often accompany each project.
- Teach confrontation skills. Not all employees know effective methods for dealing with stressful situations.
- Create stress-free zones. Decorate your traditional break room with soft lighting, comfortable seating, and relaxing music. Promote it as a “stress-free” room and encourage employees to show up when they need a “recharge” moment.
Hotel Management Strategy
ABC Sustainable Luxury Hospitality
Proud Ambassadors Global Wellness Institute