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ABC HOSPITALITY - A Peculiar Business with Serious Responsibility
4 May, 2022  |  By Ana Beatriz  |  In ESG Sustainability, Hotel Consulting, Hotel Management
Hospitality is a Peculiar Business

Peculiar because it generates, above all, “interpersonal” relationships and all the service it provides must be, in the first place, a constant act of “giving”. We “sell” hospitality and this is an art that translates into providing a service that evolves every day and that daily requires professional support that benefits from a lot of […]

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ABC Hospitality - ESG Sustainability
28 April, 2022  |  By Maribel Esparcia Perez  |  In ESG Sustainability, Hotel Management
Why are Environmental Social and Governance criteria so Important for Hotels?

Sustainable Hospitality The Post-Covid ScenarioThe easing of restrictions has led to travel levels at pace again. Also, in the EMEA region, room rates are back to what we saw in pre-pandemic and hoteliers must keep driving rates to compensate for inflation costs. We have a triple planetary crisis relating to climate, pollution, and nature. It […]

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ABC Hospitality - Digital Marketing - The Most Feared Implementation in Hospitality
19 April, 2022  |  By Digital Marketing  |  In Branding and Communication, Digital Marketing, Hotel Consulting, Hotel Management, Technology
Digital Marketing: the Most Feared Implementation in Hospitality.

In the 21st century, we continue to see a structural delay in relation to the role of digital marketing in the hospitality industry. We could say that it is one of the industries that stands to gain the most from a solid digital marketing strategy – the use of digital media for researching and purchasing […]

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ABC Hospitality - 5G What are We Talking About Anyway?
13 April, 2022  |  By Rui Picao  |  In Hotel Consulting, Hotel Management, Technology
5G, What are We Talking about Anyway?

My mission is to pass on knowledge, to clarify doubts, to be the friendly shoulder of technology for the sector and for customers. It is with great admiration that I see a huge confusion about what 5G is, the much talked about and already controversial technological baby. And it is with some indignation that I […]

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ABC Hospitality - Brand Love Tunnel
5 April, 2022  |  By Ana Cristina Guilherme  |  In Branding and Communication, Digital Marketing, Hotel Consulting, Hotel Management
What Kind of Relationship do You Want to Establish with Your Customers?

The urge of Marketing Evolution: from the prices war to the differentiating value of each brand. The book “Blue Ocean Strategy” Harvard Business School Press by W. Chan Kim and Renée Mauborgne was launched in 2005, a work that challenged the theories set until today relying on a new management paradigm that is essential in […]

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ABC Hospitality - Attracting and Retaining Talent
30 March, 2022  |  By Alexandra Outeiro  |  In Hotel Consulting, Hotel Management, Human Resources
Attracting and Retaining Talent – What’s the Magic Formula?

In one of the last articles we’ve published, we talked about the importance and courage it takes to change assumptions and paradigms, in a process of self-renewal and transformation, not only at the individual level, but also at the level of organizations. Today, we are witnessing the growing shortage of human resources and one of […]

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ABC Hospitality - Financial Wisdom For Tough Times
24 March, 2022  |  By Luis Barbosa  |  In Financial Sustainability, Hotel Consulting, Hotel Management
Finances, War, the Cicada and the Ant by Jean de La Fontaine.

On a business context, we learned long ago that it is important to live below our capabilities. Use times of peace to prepare for times of war. Create alternatives for less good times. Belmiro de Azevedo used to say that “there were no defeats or definitive victories”. Good days are ephemeral. This serves to say […]

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ABC Hospitality - Sustainability - Global and Regional Application
14 March, 2022  |  By Luis Madera  |  In ESG Sustainability, Hotel Consulting, Hotel Management, Wellness Hospitality
Sustainability: Global Measures vs. Regional Application

Among global experts on Sustainable Hospitality, there seem to be two coexisting, and sometimes contradictory, concepts for structuring sustainability measures. On the one hand, there is a call to follow and comply with globally recognized standards and certification schemes (e.g. CSR or ESG), which defend the ability to measure performance vs. proposed objectives; promoting transparency […]

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ABC Hospitality- ESG Sustainability Criteria for Hospitality
4 March, 2022  |  By Maribel Esparcia Perez  |  In ESG Sustainability, Hotel Consulting, Hotel Management, Wellness Hospitality
ESG Sustainability – Environmental, Social and Governance -Criteria in Hospitality.

How can capital allocation transform the hospitality business for the better? Practical implications for Environmental, Social and Governance (ESGs) criteria in Hospitality. Hospitality businesses implementing a sustainability strategy, starting their Environmental, Social, and Governance (ESG) non-financial reports should consider the advances of the European Financial Reporting Advisory Group EFRAG and European regulation. Many companies have […]

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ABC Hospitality - Sustainability in Tourism goes Through Requalification
23 February, 2022  |  By Ana Beatriz  |  In ESG Sustainability, Hotel Management, Wellness Hospitality
Sustainability in Tourism requires Requalification

I believe that we still need more international and national investment to finance new hospitality units’ projects. However, I also believe that they should rethink their location, avoiding regions that are completely saturated regarding hotel accommodation. Our country is so rich and still we have regions that need tourism as a lever for many other […]

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